Focused Installation​

Focused Installation

For customers without the training or experience, Cysoft Computer engineers provide channel focused installation and consultancy services for the majority of products for the full breath of our portfolio. Our dedicated team are highly skilled and, just as importantly, have hands-on product experience. Whether it be the installation, configuration or management of your chosen product solution, Cysoft Computer Consultants can help, resulting in a faster, hassle-free deployment.

Health Checks

For customers wishing to renew an expired advanced support service contract, or upgrade to the advanced support service, or for those that wish to purchase a new contract for a unit not originally sourced through Cysoft, a chargeable Health Check is required.

Health Checks​

Support Contracts

Cysoft offers a support contract for all products within the Cysoft product portfolio. These contracts are typically for 12 months and we can arrange for contract consolidation should it be required. Different levels of support are available and vary from telephone support only, through to our Advanced Support Service, which entitles you to a replacement unit service, if required. Renewal of support contracts are also managed through Cysoft. We maintain records and notify resellers as and when their customer contracts are due for renewal and including quote templates to assist the renewal process. Advance notice is given 60 days ahead of the renewal date, in addition to any notification sent directly to the customer by the vendor. A support upgrade is also offered and available at the time of renewal. Once a support contract is purchased, Cysoft will issue the appropriate Support Certificate.

Knowledge Transfer

Our focused and tailored on-site customer training helps customers integrate Cysoft product solutions into their own environments.

Advanced Support Services

Cysoft is pleased to offer our resellers and their customers two enhanced levels of replacement service, in the unlikely event of a faulty unit being delivered or should the unit become faulty – thereby minimising the potential inconvenience and vulnerability to attacks. For both services, the unit in question must be deemed faulty by our customer services team, and an RMA (Returned Materials Authorisation) number issued.

Express Exchange

Cysoft Computer Consultants is pleased to offer our resellers and their customers our Express Exchange Support service, a priority express replacement service, in the unlikely event your unit becomes faulty. As with our Silver Exchange Service, once our technical support team validate that the unit is defective and have issued you with an RMA, a replacement unit will be issued. Express Exchange is a 4 business hour replacement service (within normal working hours), from the time our RMA is issued. Currently, this service is limited to certain postcode areas. Please use our Postcode Checker to check whether you are within the Express Delivery Area.

Silver Exchange

For any call logged prior to 16:00, with an RMA issued by our Customer Services team, Cysoft Computer Consultants will send you a replacement unit to arrive the next business day. This pre-10:30 a.m service applies to any customer based in the UK, dependant upon destination. Should our carrier service not be able to guarantee pre-10:30, Cysoft will endeavour to replace units in remote locations with high priority despatch for the next working day. Best endeavours will apply to any other destination.