ServiceDesk Plus integration with Microsoft services

Organizations today use multiple productivity apps ranging from collaborative chat solutions, planners to virtual meeting applications to manage their business processes. And use a various IT management applications to manage various aspects of their IT and for service delivery. With the remote work scenario one of the major challenge that IT leaders face is delivering stellar employee experience by reducing the friction between the business processes and IT practices. This can be achieved through tighter and contextual integration between the productivity apps and IT management tools.

ServiceDesk Plus has native integrations with both other ManageEngine products and third-party tools to help you make ServiceDesk Plus your control center for IT and business services. In this online training you are going to learn about the integration capabilities that ServiceDesk Plus offers with Microsoft.

Agenda:

• Microsoft Teams
• Actionable Messages for Outlook
• Microsoft Calendar
• SAML, SSO and Exchange Web Service offerings

Speakers