While technology becomes integral to every business, organizations are looking for ways to incorporate IT service into every business needs. ITSM helps an enterprise to improve efficiency and increase employee productivity.
We provide game changers ITSM solutions in turning IT teams from daily fire-fighting to delivering awesome customer service.
Enterprise and IT Service Management
Solutions for managing service deliveries across all your business functions.
Customer Service Management
Solutions for faster and effective customer support that provides superior customer service.
IT Asset Management
Solutions to monitor and manage the assets in your network from one place.
Functions
- Full-stack ITSM suite for enterprises with integrated ITAM capabilities
- Web-based customer support with Active Directory integration
- IT asset management with built-in CMDB
- Self-Service
- Automation
- Customizations
- Native IT and business integrations
Minimize disruptions, and offer stellar support to employees and customers.
Benefits
- Lower costs for IT operations
- Higher returns on IT investments
- Minimal service outages
- Ability to establish well-defined, repeatable, and manageable IT processes
- Efficient analysis of IT problems to reduce repeat incidents
- Improved efficiency of IT help desk teams
- Well-defined roles and responsibilities
- Clear expectations on service levels and service availability
- Risk-free implementation of IT changes
- Better transparency into IT processes and services